Welcome to the web site (the “Site”) of KleanKasa, LLC. (doing business as KleanKasa). This Site is operated by KleanKasa and has been created to provide information about our company and the KleanKasa platform, whether accessible to you via web, mobile app or other platform (our platform, together with the Site, are the “Services,” “Platform,” or “Website”) by visitors and users of the Services (“you” and/or “your”).
Who we are
In the USA/rest of the world, we are KleanKasa LLC (doing business as KleanKasa), anCalifornia corporation.
Information We Collect
When you interact with us through the Platform or Website, we may collect Personal Data and other information from you, as further described below:
Personal Data That You Provide Through the Platform or Website
We collect Personal Data from you when you voluntarily provide such information, such as when you contact us with inquiries, respond to one of our surveys, register for access to the Website or use certain elements of the Platform, which typically includes your: (i) name; (ii) telephone number; (iii) email address; (iv) home address; (v) information about your home which you give us; (v) your payment details; (iv) your IP address; and (vi) any other personal information which you give us in connection with the Platform.
During a service, it might be necessary to collect information not expressly provided via the site. This information includes but is not limited to: before and after photos of the home, names of people and/or pets at the home, home entry codes, locations of keys and any other information we deem necessary to provide better service.
When you interact with KleanKasa through the Platform, we receive and store certain information which does not identify you personally (referred to as personally non-identifiable information in the USA and non-personal data in the European Union). Such information is collected passively using various technologies.
- Technical or other details about any device which you use to access the Platform, including Internet and/or network connection; your Media Access Control (MAC); any device Unique Device Identifier (UDID) or equivalent; your operating system, browser type or other software; your hardware or mobile device details (including your mobile device type and number and mobile carrier details), if applicable; or other technical details. This is technical data about our users and their actions and patterns, which we do not believe identifies any individual;
- Details of your use of our Platform including, but not limited to: metrics information about when and how you use the Platform; traffic data; and your geographical location data.
KleanKasa may store such information itself or such information may be included in databases owned and maintained by KleanKasa’s affiliates, agents or service providers. The Services may use such information and pool it with other information on an anonymized and generalized basis to track, for example, the total number of users of our Platform or Website, the number of visitors to each page of our Site and the domain names of our visitors’ Internet service providers. It is important to note that no Personal Data is available or used in this process.
In operating the Platform, we may use a technology called “cookies.”
Our Use of Your Personal Data and Other Information
By providing us with the information about you discussed above, you consent for us and our subsidiaries and affiliates (the “KleanKasa Related Companies to use that information in the following ways:
(1) to implement and monitor any KleanKasa bookings which you make using our Platform; (2) to share your Personal Data with KleanKasa professionals in order to carry out your KleanKasa bookings using our Platform; (3) to ensure that content from our Platform is presented in the most effective manner for you and for your computer or another device from which you access the Platform; (4) to provide you with information, products or services that you request from us or which we feel may interest you; (5) to carry out our obligations arising from any contracts between you and us; (6) to allow you to participate in interactive features of our Platform, when you choose to do so; (7) to notify you about changes to our Platform; (8) to improve or modify the Platform, for example based on how you use our Platform; (9) to calculate conversion rates and other elements of the Platform’s performance; and (10) for marketing purposes (which we discuss further below).
Our Disclosure of Your Personal Data and Other Information
KleanKasa is not in the business of selling your information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your Personal Data with certain third parties, as set out below:
We will share your Personal Data with select home service providers as necessary for them to provide services to you.
As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets.
Agents, Consultants, and Related Third Parties
KleanKasa may disclose your Personal Data if required to do so by law or in the good-faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of KleanKasa, (iii) act in urgent circumstances to protect the personal safety of users of the Platform or the public, or (iv) protect against legal liability.
Aggregated Personal Data
Marketing and advertising
KleanKasa and its affiliates may use Personal Data to contact you in the future to tell you about services we believe will be of interest to you. If we do so, each communication we send you will contain instructions permitting you to “opt-out” of receiving future communications. In addition, if at any time you wish not to receive any future communications or you wish to have your name deleted from our mailing lists, please contact us as indicated below.
We do not disclose personal information about identifiable individuals to advertisers, but we may provide them with aggregated and/or anonymized information about our users to help advertisers reach the kind of audience they want to target. We may make use of the information we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.
You can visit the website without providing any Personal Data. If you choose not to provide any Personal Data, you may not be able to use certain elements of KleanKasa’s Platform.
Where and how we store your personal information
Unsolicited information and public forums
You are responsible for any public publishing of information including Personal Data (for example on a discussion forum). Please remember that this may mean third parties gaining access to that information, for which you will be responsible.
Links to Other Web Sites
KleanKasa takes reasonable steps to protect the Personal Data provided via the Platform from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or e-mail transmission is ever fully secure or error free; any transmission is at your own risk. In particular, e-mail sent to or from the website may not be secure. Therefore, you should take special care in deciding what information you send to us via e-mail. Please keep this in mind when disclosing any Personal Data to KleanKasa via the Internet. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
Registered KleanKasa users will have an account name and password which enables you to access certain parts of our website. You are responsible for keeping them confidential. Please don’t share them with anyone.
Other Terms and Conditions
Access to Information; Contacting KleanKasa
To keep your Personal Data accurate, current, and complete, please contact us as specified below. We will take reasonable steps to update or correct Personal Data in our possession that you have previously submitted via the Platform.
You may contact us at email@example.com with any questions or concerns.